Is Shipping Free?
If your total checkout amount exceeds $50.00 USD (approximately £40.00 GBP), you will enjoy free standard shipping on your order. For those who prefer expedited shipping, the cost will depend on the weight and speed required, which will be clearly displayed during checkout.
Customs and Import Fees:
• For UK Customers: Items are shipped from international warehouses, so import VAT and customs duties may be charged upon delivery. These charges are determined by your local customs office and are not covered by us.
• For US Customers: Import duties and taxes may be charged upon delivery, depending on local regulations.
Why Is My Order Being Shipped in Different Packages?
To ensure you receive your items as quickly as possible, multi-item orders may be shipped from different international warehouses, depending on availability. If an item is particularly popular and temporarily out of stock, we might ship your items in separate packages to avoid any delays.
When Will I Receive My Order?
Please allow a grace period of 3-5 days for order processing. Below, you will find the estimated shipping times based on your location:
• UK Customers: Estimated delivery is 7-14 days due to customs processing.
• US Customers: Estimated delivery is 7-14 days depending on your location.
What Happens If My Order Gets Stuck or Lost in the Mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we will send you a new package with quicker shipping and full tracking, if possible. If a replacement cannot be arranged, a full refund will be provided.
Delivered but Not Received:
If tracking information confirms that the item has been delivered but you have not received it, please contact the courier to investigate. We cannot be held accountable for packages marked as delivered to your address.
Wrong Address Disclaimer:
It is the buyer’s responsibility to ensure that the shipping address is correct. If an incorrect address was provided, we cannot guarantee that changes can be made in time. If the package is returned to our warehouse, we will ship it to the correct address or issue a full refund, excluding shipping costs.
Will I Be Charged for Customs and Taxes?
The prices displayed on our site are exclusive of VAT and customs duties. You may be liable for duties and taxes once you receive your order. Payment of these charges is your responsibility and will not be covered by us. If you refuse a shipment due to unexpected import fees, the cost of the original shipping, any customs fees, and return shipping charges will be deducted from your refund.
Still Have Questions?
Please reach out to us at support@valeryhouse.com. We’re committed to ensuring your shopping experience is seamless and enjoyable.
